Tell us about yourself! What work do you do?
I work with the community-based early discharge team, offering a 6 week rehab at home service for people who’ve had a stroke. It follows the stroke pathway from the acute or inpatient rehab setting, allowing people to continue their rehabilitation at home once they are safe and stable enough. The service requires really good communication within the MDT.
When and how did you start using Pando?
I actually joined the team when they were already using Pando. When I’ve worked in a team that isn’t using Pando, I would often have to rely on grabbing somebody when I happened to see them walking past. It wasn’t very reliable. People were often busy in clinic or seeing a patient and it was difficult interrupting them with a call. With the community team, we were all issued with mobile phones pre-populated with each other’s numbers, but they were very old school and it took forever to send a text!
What features of the app do you and the team use most regularly?
We set up a group with the patient’s name as the title and then invite all the therapists involved to be a part of it so that we can discuss that patient’s care. We also have our own OT group chat to help us coordinate jobs and workflow. We use patient cards to log information and attach pictures.
Pando is also helpful when arranging further visits and care plans.
In what ways has Pando benefited the care you can deliver for patients?
Pando is really useful for getting updates from the whole team visiting patients in the community. We use the app to create a therapy plan and update everyone about what needs to be done. If something is medically wrong, the team can be alerted immediately. For example, a support worker can get advice from a nurse on the app. They can then act quickly if necessary. Or they might be able to reassure a patient that everything is okay, without them needing to go into hospital. In this way, communicating through Pando can avoid unnecessary re-admissions.