This is a common question asked by the >98% of clinicians that are using WhatsApp to communicate about patient care. Pando is different because it is a purpose built tool for health professionals.

Why is WhatsApp not suitable for clinical communications?


“WhatsApp should not be used for clinical communications”

NHS England


Why is WhatsApp not NHS Digital/GMC compliant?

  1. Data and photos are stored on your personal device
  2. The servers, owned by Facebook, are based in the US
  3. WhatsApp is not PIN protected
  4. Your require a personal phone number to use
  5. Easily mixed with personal contacts and communications

Pando tools like patient cards, task management and secure photo sharing, can be used within the instant messaging function to make it better suited for health professionals’ workflow and communications. None of the information on Pando is stored permanently on your device – instead it is stored on certified UK based secure servers.

What makes Pando secure?

  1. 2-Factor AuthenticationUsers must have an approved NHS or Trust email to enter and the app is always PIN protected.
  2. Patient CardsAccess to patient data only by invitation from an existing team member.
  3. Protecting UsersData is stored on the server & never on users’ phones.
  4. EncryptionData is encrypted in transit & transferred via the HTTPS (SSL/TLS) protocol.
  5. Storing Data SafelyData is stored at a UK based data centre hosted by AWS & compliant with all relevant ISO standards (ISO27001).
  6. NHS Information GovernanceSecurity is at the centre of our design and technical developments. We have built Pando in line with all IG recommendations & regulations from NHS Digital. Pando meets all NHS & GMC standards on confidentiality.

If you would like to discuss any queries relating to security in more detail, please get in touch and we would be happy to provide you with more detailed information or have a telephone discussion 👉🏼 support@hellopando.com 👩🏼‍💻👨🏾‍💻

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