Pando Help Center

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Support

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Getting Started

How do I download Pando?

How do I login to Pando with my NHS email?

How do I invite colleagues onto Pando?

Direct Messages and Teams

How do I find a colleague to message?

How do I create a team?

How do I join a team?

How do I delete a team?

How can I share a file with a colleague using Pando?

How can I turn off notifications for a specific Team chat?

How do I create a Forum?

What's the difference between a team and a forum?

Advice and Guidance through Pando

How do I request Advice on Pando?

How do I provide Advice through Pando?

How can I securely transfer images out of Pando?

Can I send photos on Pando?

Lists & Patient Cards

How can I export a Patient Card/List?

How do I use Patient Cards?

How do I share tasks?

How do I add images to a Patient Card?

How do I set my availability?

How can I change my role on Pando?

How can I change my Organisation on Pando?

What happens if I change my phone?

What happens if I lose my phone?

What if my email address changes?

What do I do if I forget my pin?

Troubleshooting

Troubleshooting

My NHS email is not recognised by Pando

My organisation doesn’t have an NHS email

Am I allowed to use Pando in my hospital?

Do I need to get consent to use Pando?

How is Pando different to WhatsApp?

Can I share patient identifiable information?

Can people read my conversations?

What makes Pando secure?

Am I allowed to use Pando in my hospital?

Is Pando only for clinical staff?

I am having barriers from my department in rolling out Pando