Pando Health

Beverley Griffiths

Support

How do I download Pando?

Signing up and logging in to your Pando account with your NHS email

How do I login to Pando with my NHS email?

How do I invite colleagues onto Pando?

Getting Started

How do I find a colleague to message?

How do I create a team?

How do I join a team?

How do I delete a team?

Need to share a document with your colleague on Pando? Here's how!*

How can I share a file with a colleague using Pando?

How to mute notifications for a specific team & how to mute notifications for Ask Advice requests

How can I turn off notifications for a specific Team chat?

Direct Messages and Teams

How do I create a Forum?

Teams and Forums have one main difference which may decide which one you create

What's the difference between a team and a forum?

Forums

Advice and Guidance through Pando

Requesting advice and guidance using Pando's Ask Advice feature

How do I request Advice on Pando?

Providing Advice and Guidance using Pando's Ask Advice feature

How do I provide Advice through Pando?

Ask Advice

Need to attach images to a Patient Record (or EPR)? Here's how you can easily transfer them out of Pando to the Patient Record.

How can I securely transfer images out of Pando?

Can I send photos on Pando?

Gallery

Need to transfer information from a Patient Card to the Patient Record (or EPR)? Here's how!

How can I export a Patient Card/List?

Easily handover information to your colleagues using Pando's Patient Cards

How do I use Patient Cards?

How to create and share a task list with Pando's Patient Cards

How do I share tasks?

Keep all images for a patient in one place! Here's how to take or add images to a Patient Card

How do I add images to a Patient Card?

Lists & Patient Cards

How do I set my availability?

You have a new role and need to update it on Pando. Here's how!

How can I change my role on Pando?

How can I change my Organisation on Pando?

What happens if I change my phone?

What happens if I lose my phone?

What if my email address changes?

What do I do if I forget my pin?

Other FAQs

What to do if you are experiencing an issue on Pando

Troubleshooting

My NHS email is not recognised by Pando

My organisation doesn’t have an NHS email

Am I allowed to use Pando in my hospital?

Do I need to get consent to use Pando?

How is Pando different to WhatsApp?

Can I share patient identifiable information?

Can people read my conversations?

What makes Pando secure?

Security

Pando connects all staff to enable secure clinical messaging

Is Pando only for clinical staff?

I am having barriers from my department in rolling out Pando

Implementation

Find answers and get help from Intercom Support and Community Experts

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