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41 articles in this collection
Written by
Mahema Mahmud
and
Vicki Morgan
Direct Messages and Teams
How do I use the Pando directory?
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Written by
Mahema Mahmud
Updated over a week ago
How do I find a colleague to message?
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Written by
Mahema Mahmud
Updated over a week ago
How do I create a team?
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Written by
Mahema Mahmud
Updated over a week ago
How do I join a team?
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Written by
Vicki Morgan
Updated over a week ago
How do I delete a team?
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Written by
Vicki Morgan
Updated over a week ago
How can I share a file with a colleague using Pando?
Need to share a document with your colleague on Pando? Here's how!*
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Written by
Mahema Mahmud
Updated over a week ago
How can I turn off notifications for a specific Team chat?
How to mute notifications for a specific team & how to mute notifications for Ask Advice requests
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Written by
Mahema Mahmud
Updated over a week ago
Forums
How do I create a Forum?
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Written by
Mahema Mahmud
Updated over a week ago
What's the difference between a team and a forum?
Teams and Forums have one main difference which may decide which one you create
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Written by
Mahema Mahmud
Updated over a week ago
Ask Advice
Advice and Guidance through Pando
What is Pando's Ask Advice feature?
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Written by
Mahema Mahmud
Updated over a week ago
How do I request Advice on Pando?
Requesting advice and guidance using Pando's Ask Advice feature
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Written by
Mahema Mahmud
Updated over a week ago
How do I provide Advice through Pando?
Providing Advice and Guidance using Pando's Ask Advice feature
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Written by
Mahema Mahmud
Updated over a week ago
Gallery
How can I securely transfer images out of Pando?
Need to attach images to a Patient Record (or EPR)? Here's how you can easily transfer them out of Pando to the Patient Record.
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Written by
Vicki Morgan
Updated over a week ago
Can I send photos on Pando?
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Written by
Mahema Mahmud
Updated over a week ago
Lists & Patient Cards
How can I export a Patient Card/List?
Need to transfer information from a Patient Card to the Patient Record (or EPR)? Here's how!
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Written by
Mahema Mahmud
Updated over a week ago
How do I use Patient Cards?
Easily handover information to your colleagues using Pando's Patient Cards
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Written by
Mahema Mahmud
Updated over a week ago
How do I share tasks?
How to create and share a task list with Pando's Patient Cards
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Written by
Mahema Mahmud
Updated over a week ago
How do I add images to a Patient Card?
Keep all images for a patient in one place! Here's how to take or add images to a Patient Card
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Written by
Mahema Mahmud
Updated over a week ago
Other FAQs
How do I set my availability?
Using Pando's Availability Toggle
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Written by
Mahema Mahmud
Updated over a week ago
How can I change my role on Pando?
You have a new role and need to update it on Pando. Here's how!
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Written by
Vicki Morgan
Updated over a week ago
How can I change my Organisation on Pando?
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Written by
Mahema Mahmud
Updated over a week ago
What happens if I change my phone?
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Written by
Vicki Morgan
Updated over a week ago
What happens if I lose my phone?
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Written by
Mahema Mahmud
Updated over a week ago
What if my email address changes?
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Written by
Mahema Mahmud
Updated over a week ago
What do I do if I forget my pin?
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Written by
Mahema Mahmud
Updated over a week ago
Troubleshooting
Troubleshooting
What to do if you are experiencing an issue on Pando
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Written by
Vicki Morgan
Updated over a week ago
My NHS email is not recognised by Pando
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Written by
Mahema Mahmud
Updated over a week ago
My organisation doesn’t have an NHS email
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Written by
Mahema Mahmud
Updated over a week ago
Getting Started
How do I download Pando?
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Written by
Mahema Mahmud
Updated over a week ago
How do I login to Pando with my NHS email?
Signing up and logging in to your Pando account with your NHS email
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Written by
Mahema Mahmud
Updated over a week ago
How do I invite colleagues onto Pando?
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Written by
Mahema Mahmud
Updated over a week ago
Security
Am I allowed to use Pando in my hospital?
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Written by
Mahema Mahmud
Updated over a week ago
Do I need to get consent to use Pando?
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Written by
Mahema Mahmud
Updated over a week ago
How is Pando different to WhatsApp?
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Written by
Mahema Mahmud
Updated over a week ago
Can I share patient identifiable information?
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Written by
Mahema Mahmud
Updated over a week ago
Can people read my conversations?
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Written by
Mahema Mahmud
Updated over a week ago
What makes Pando secure?
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Written by
Mahema Mahmud
Updated over a week ago
Implementation
Am I allowed to use Pando in my hospital?
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Written by
Mahema Mahmud
Updated over a week ago
Is Pando only for clinical staff?
Pando connects all staff to enable secure clinical messaging
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Written by
Mahema Mahmud
Updated over a week ago
I am having barriers from my department in rolling out Pando
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Written by
Mahema Mahmud
Updated over a week ago
Is Pando always free?
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Written by
Mahema Mahmud
Updated over a week ago