Support

How do I use the Pando directory?

Written by Alexandra Macfarlane
Updated over a week ago

How do I find a colleague to message?

Written by Alexandra Macfarlane
Updated over a week ago

How do I create a team?

Written by Alexandra Macfarlane
Updated over a week ago

How do I join a team?

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Written by Tasvee Karania
Updated over a week ago

How do I delete a team?

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Written by Tasvee Karania
Updated over a week ago

How can I share a file with a colleague using Pando?

Need to share a document with your colleague on Pando? Here's how!*

Written by Alexandra Macfarlane
Updated over a week ago

How can I turn off notifications for a specific Team chat?

How to mute notifications for a specific team & how to mute notifications for Ask Advice requests

Written by Alexandra Macfarlane
Updated over a week ago

How do I create a Forum?

Written by Alexandra Macfarlane
Updated over a week ago

What's the difference between a team and a forum?

Teams and Forums have one main difference which may decide which one you create

Written by Alexandra Macfarlane
Updated over a week ago

Advice and Guidance through Pando

What is Pando's Ask Advice feature?

Written by Alexandra Macfarlane
Updated over a week ago

How do I request Advice on Pando?

Requesting advice and guidance using Pando's Ask Advice feature

Written by Alexandra Macfarlane
Updated over a week ago

How do I provide Advice through Pando?

Providing Advice and Guidance using Pando's Ask Advice feature

Written by Alexandra Macfarlane
Updated over a week ago

How can I securely transfer images out of Pando?

Need to attach images to a Patient Record (or EPR)? Here's how you can easily transfer them out of Pando to the Patient Record.

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Written by Tasvee Karania
Updated over a week ago

Can I send photos on Pando?

Written by Alexandra Macfarlane
Updated over a week ago

How can I export a Patient Card/List?

Need to transfer information from a Patient Card to the Patient Record (or EPR)? Here's how!

Written by Alexandra Macfarlane
Updated over a week ago

How do I use Patient Cards?

Easily handover information to your colleagues using Pando's Patient Cards

Written by Alexandra Macfarlane
Updated over a week ago

How do I share tasks?

How to create and share a task list with Pando's Patient Cards

Written by Alexandra Macfarlane
Updated over a week ago

How do I add images to a Patient Card?

Keep all images for a patient in one place! Here's how to take or add images to a Patient Card

Written by Alexandra Macfarlane
Updated over a week ago

How do I set my availability?

Using Pando's Availability Toggle

Written by Alexandra Macfarlane
Updated over a week ago

How can I change my role on Pando?

You have a new role and need to update it on Pando. Here's how!

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Written by Tasvee Karania
Updated over a week ago

How can I change my Organisation on Pando?

Written by Alexandra Macfarlane
Updated over a week ago

What happens if I change my phone?

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Written by Tasvee Karania
Updated over a week ago

What happens if I lose my phone?

Written by Alexandra Macfarlane
Updated over a week ago

What if my email address changes?

Written by Alexandra Macfarlane
Updated over a week ago

What do I do if I forget my pin?

Written by Alexandra Macfarlane
Updated over a week ago

Troubleshooting

What to do if you are experiencing an issue on Pando

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Written by Tasvee Karania
Updated over a week ago

My NHS email is not recognised by Pando

Written by Alexandra Macfarlane
Updated over a week ago

My organisation doesn’t have an NHS email

Written by Alexandra Macfarlane
Updated over a week ago

How do I download Pando?

Written by Alexandra Macfarlane
Updated over a week ago

How do I login to Pando with my NHS email?

Signing up and logging in to your Pando account with your NHS email

Written by Alexandra Macfarlane
Updated over a week ago

How do I invite colleagues onto Pando?

Written by Alexandra Macfarlane
Updated over a week ago

Am I allowed to use Pando in my hospital?

Written by Alexandra Macfarlane
Updated over a week ago

Do I need to get consent to use Pando?

Written by Alexandra Macfarlane
Updated over a week ago

How is Pando different to WhatsApp?

Written by Alexandra Macfarlane
Updated over a week ago

Can I share patient identifiable information?

Written by Alexandra Macfarlane
Updated over a week ago

Can people read my conversations?

Written by Alexandra Macfarlane
Updated over a week ago

What makes Pando secure?

Written by Alexandra Macfarlane
Updated over a week ago

Am I allowed to use Pando in my hospital?

Written by Alexandra Macfarlane
Updated over a week ago

Is Pando only for clinical staff?

Pando connects all staff to enable secure clinical messaging

Written by Alexandra Macfarlane
Updated over a week ago

I am having barriers from my department in rolling out Pando

Written by Alexandra Macfarlane
Updated over a week ago

Is Pando always free?

Written by Alexandra Macfarlane
Updated over a week ago